How the Loyalty Program Works — Points, Tiers and Progression
The Mateslots Casino loyalty program operates on a straightforward earn-and-progress model. Real-money wagers automatically generate loyalty points — there is no opt-in, no manual tracking, and no complex eligibility criteria. Points accumulate in the background from the moment a qualifying deposit is made.
Point earning rates: Every A$10 wagered on pokies earns 1 loyalty point. Table games earn at a rate of 1 point per A$20 wagered. Live casino sessions contribute at the table-game rate. Crash games and instant-win titles follow the pokies rate. Points from all session types are pooled into a single running total that determines tier placement.
The tier structure spans five levels, each with a defined point threshold and a corresponding set of benefits that escalate as players advance:
| Tier Name | Points Required | Key Benefit | Daily Cashback |
|---|---|---|---|
| Bronze | 0 – 1,000 pts | Bonus Shop access, standard withdrawal limit | 5% |
| Silver | 1,001 – 5,000 pts | Birthday bonus, boosted withdrawal limit | 8% |
| Gold | 5,001 – 20,000 pts | Exclusive tournament access, priority processing | 12% |
| Platinum | 20,001 – 50,000 pts | Personal account manager, priority support | 15% |
| Diamond | 50,001 – 75,000 pts | Bespoke offers, VIP-only events, maximum limits | 20% |
Tier advancement is automatic — reaching the next threshold triggers an immediate upgrade with no manual application. Players can monitor their current points balance and tier position through the account dashboard at any time. The 75,000-point ceiling represents Diamond status, the highest level in the Mateslots Casino loyalty hierarchy, at which every program benefit reaches its maximum value.
Practical progression example: a player wagering A$500 per week on pokies accumulates 50 points per week. Reaching Silver tier (1,001 points) takes roughly 20 weeks of that activity level. More active play accelerates the timeline proportionally, and all game categories contribute simultaneously to the same total. Maintaining a tier requires continued activity — point balances are reviewed periodically, keeping the program aligned with genuine engagement on the platform.
VIP Benefits at Every Level — What You Unlock as You Progress
Each tier in the Mateslots Casino VIP program unlocks a specific package of benefits. The structure is designed so that every step forward delivers a tangible improvement — higher cashback, larger withdrawal limits, and access to features reserved for more active players.
- Bronze: 5% daily cashback on net losses, standard weekly withdrawal limit of A$3,000, full Bonus Shop access, and entry to open-format daily and weekly tournaments.
- Silver: 8% daily cashback, A$5,000 weekly withdrawal limit, birthday bonus of up to A$50 in free spins, and Silver-tier tournament invitations with modestly larger prize pools.
- Gold: 12% daily cashback, A$7,000 weekly withdrawal limit, exclusive Gold-tier tournament access (smaller participant pools, better prize-to-player ratios), and faster bonus processing.
- Platinum: 15% daily cashback, A$8,000 weekly withdrawal limit, dedicated personal account manager, priority support response across all channels, and bespoke promotional offers.
- Diamond: 20% daily cashback, A$10,000 weekly withdrawal limit, invitation to VIP-only events, fully customised reward packages, and first access to new platform features and game releases.
All tiers also carry access to the Mateslots mobile app, where VIP status, cashback balances, and Bonus Shop credits are visible and redeemable in real time. Weekly cashback at every tier is calculated on Monday mornings based on the previous week's net losses, providing a consistent return rhythm for regular players. The x3 wagering requirement on cashback funds is one of the lowest in the industry, meaning rewards convert to withdrawable cash quickly.
Cashback Rewards — Daily and Weekly Returns on Your Play
Cashback is the cornerstone of the Mateslots Casino loyalty program. Rather than waiting for a promotional window, eligible players receive automatic returns on net losses on a daily and weekly cycle — a mechanism that compounds value over time for consistent players.
Daily cashback is calculated on net losses recorded in any 24-hour period where the qualifying minimum play threshold of A$20 is met. The percentage applied depends on the current VIP tier. Weekly cashback is calculated every Monday across the full previous seven days of play, applying to total net losses for that period.
| VIP Level | Daily Cashback % | Weekly Cashback % |
|---|---|---|
| Bronze | 5% | 5% |
| Silver | 8% | 8% |
| Gold | 12% | 12% |
| Platinum | 15% | 15% |
| Diamond | 20% | 20% |
Cashback funds are credited directly to the Bonus Shop balance and carry a low x3 wagering requirement — significantly below the x35 applied to standard welcome bonus funds. The daily minimum qualifying play of A$20 ensures the mechanism rewards active sessions. For details on the full range of bonus promotions available at Mateslots Casino, visit the Bonuses page.
Free Spins Rewards — Up to 5,000 FS Through Loyalty
Beyond the welcome package, Mateslots Casino distributes free spins as an ongoing loyalty reward tied directly to VIP tier status. These spins are separate from the 300 FS in the introductory offer and accumulate through continued play — delivering long-term value for players at every level.
Free spins are allocated monthly according to current tier standing:
- Bronze: 50 free spins per month
- Silver: 150 free spins per month
- Gold: 500 free spins per month
- Platinum: 1,500 free spins per month
- Diamond: up to 5,000 free spins per month
Loyalty free spins apply to a curated selection of Pragmatic Play pokies available in the Mateslots Casino catalogue: Sweet Bonanza (RTP 96.48%), Gates of Olympus (RTP 96.50%), and Wolf Gold (RTP 96.01%). Winnings generated from loyalty free spins carry a x25 wagering requirement — lower than the standard promotional rate — making conversion to withdrawable cash achievable within a moderate play session. The full game catalogue, including all eligible FS titles, is accessible via the Games library.
Bonus Shop — Redeem Points for Rewards You Actually Want
The Bonus Shop is where accumulated loyalty points translate into tangible, player-chosen rewards. Unlike fixed bonus schedules, the Bonus Shop places the decision in the player's hands — browse available options, select what fits the current session, and redeem instantly.
Available redemption examples from the Mateslots Casino Bonus Shop:
- 500 points → 25 free spins on Book of Dead (Play'n GO, RTP 96.21%)
- 1,000 points → A$10 cashback boost, credited with x3 wagering
- 2,500 points → A$25 deposit bonus with x5 wagering requirement
- 5,000 points → 100 FS mega pack on eligible Pragmatic Play pokies
Rewards appear in the account balance within seconds of redemption. The Bonus Shop inventory rotates on a weekly basis, with limited-time offers and seasonal packs appearing alongside permanent catalogue items. Players at higher VIP tiers gain access to premium Bonus Shop listings — exclusive packs with elevated free spin counts and reduced wagering requirements. The Bonus Shop is accessible through the player dashboard on both desktop and the Mateslots mobile app, ensuring rewards are redeemable wherever play happens. For full deposit options to fund gameplay and continue building points, visit the Payments page.
Tournaments — Compete for Prize Pools and Climb the Leaderboard
Mateslots Casino runs a full calendar of competitive tournaments that give every player — regardless of VIP tier — the chance to win real cash prizes simply by playing their favourite pokies. The tournament structure is built around a points-based leaderboard: the bigger your single-spin win relative to your bet size, the higher you climb.
| Type | Frequency | Typical Prize Pool |
|---|---|---|
| Daily Drops | Every 24 hours | A$500 |
| Weekly Race | Every Monday reset | A$2,500 |
| Monthly Championship | Once per month | A$10,000+ |
| VIP Exclusive (Gold+) | Weekly | A$5,000+ |
Entry is free — no additional fee, no opt-in required. Simply play any eligible pokie during the tournament window and your qualifying spins count automatically toward the leaderboard. Gold-tier members and above unlock access to VIP-exclusive tournaments with A$5,000+ prize pools and a smaller field of competitors, which meaningfully improves your odds of finishing in a prize position.
Combined across all formats, Mateslots Casino distributes up to A$50,000 in tournament prizes every month. Explore the full Mateslots game library to find eligible titles for the current tournament.
How to Join the VIP Club — Getting Started in Three Steps
Joining the Mateslots VIP program requires no application form, no invitation, and no minimum spend threshold to get started. Enrolment is fully automatic — every registered player enters the Bronze tier the moment their first qualifying deposit clears.
- Create your Mateslots Casino account. Registration takes under two minutes. Visit the site, fill in your details, and verify your email address. Your loyalty point counter activates as soon as your account is confirmed.
- Make your first deposit. Minimum A$30 for card payments (VISA, Mastercard, NeoSurf, Apple Pay) or A$5 for cryptocurrency (BTC, ETH, USDT and others). Both methods qualify equally for point accumulation. For full details on deposit methods and minimum amounts, visit the Payments page.
- Start playing — points accumulate automatically. Every A$10 wagered on pokies earns 1 loyalty point. Table games earn 1 point per A$20 wagered. There is nothing to activate manually. Log in to your account dashboard at any time to track your current tier, point balance, and available Bonus Shop rewards.
Once you reach 1,001 points, your account upgrades to Silver tier automatically, unlocking higher cashback and increased withdrawal limits. To access your account and check your VIP progress, use your existing login credentials on any device.
Responsible Play Within the VIP Program
Mateslots Casino operates under a Curaçao Gaming Control Board licence and applies the same responsible gambling standards to VIP members as to all other players. The loyalty program is designed to reward consistent play — not to encourage spending beyond your means.
Every account includes a full suite of responsible gambling tools accessible directly from the dashboard:
- Daily, weekly, and monthly deposit limits (e.g. Set a A$100/day cap)
- Session time reminders every 60 minutes
- Cooling-off periods: 24 hours, 48 hours, or 7 days
- Permanent self-exclusion option
These controls remain active regardless of your VIP tier — a Diamond-level account manager cannot override limits you have set yourself. If you or someone you know needs support, contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au. Mateslots Casino is an 18+ platform.
Frequently Asked Questions About the Mateslots VIP Program
How do I earn loyalty points at Mateslots Casino?
Loyalty points are earned automatically every time you place real-money bets on pokies, live casino, or table games at Mateslots Casino. Every A$10 wagered on pokies earns 1 point, while table games earn 1 point per A$20 wagered. There is no separate opt-in — once your account is active and you make your first deposit (minimum A$30 for cards or A$5 for crypto), tracking begins immediately. Points convert into tier progression and can be redeemed in the Bonus Shop.
What are the VIP tiers and how do I move up?
The Mateslots VIP program features five tiers: Bronze (0–1,000 points), Silver (1,001–5,000), Gold (5,001–20,000), Platinum (20,001–50,000), and Diamond (50,001–75,000). Each tier offers increasing benefits such as higher cashback percentages (5%–20%), boosted withdrawal limits (up to A$10,000/week), and exclusive tournament access. You advance automatically when you reach the threshold for the next level — no manual application required.
How does cashback work in the VIP program?
Mateslots Casino offers both daily and weekly cashback tied to your VIP tier. Bronze members receive 5% back on net losses, scaling up to 20% for Diamond players. Daily cashback requires a minimum A$20 qualifying play, while weekly cashback is calculated every Monday based on the previous week's net losses. Funds are credited to your Bonus Shop balance with a low x3 wagering requirement, meaning you can withdraw winnings faster than standard bonus funds.
Can I redeem my loyalty points for free spins?
Yes. The Bonus Shop allows you to exchange accumulated loyalty points for free spins packs, cashback boosts, or deposit bonuses. For example, 500 points can be redeemed for 25 free spins on popular pokies like Book of Dead (Play'n GO, RTP 96.21%) or Sweet Bonanza (Pragmatic Play, RTP 96.48%). Free spins earned through the VIP program carry a x25 wagering requirement on winnings — typically lower than standard promotional offers.
Is the Mateslots VIP program available to all Australian players?
Yes. Every registered player at Mateslots Casino who makes a qualifying deposit is automatically enrolled in the loyalty program. There is no invitation-only restriction for base tiers. Australian players aged 18 and over with a verified account can start earning points immediately. Top VIP tiers (Platinum and Diamond) include personalised offers and a dedicated account manager.
What tournaments are available for VIP members?
Mateslots Casino runs daily tournaments (A$500 prize pool), weekly races (A$2,500), and special monthly championships (A$10,000+). All players can enter standard tournaments, but Gold tier and above unlock exclusive VIP competitions with larger prize pools and fewer participants — increasing your chances of winning. Leaderboard rankings are based on the biggest single-spin wins relative to bet size during the tournament window.
How does the Mateslots Bonus Shop work?
The Bonus Shop is where you convert your accumulated loyalty points into rewards of your choice. Browse available options — free spins packs, cashback boosts, or deposit bonuses — and redeem instantly. Conversion examples: 500 points for 25 FS, 1,000 points for A$10 cashback, or 5,000 points for a 100 FS mega pack. Rewards appear in your account within seconds of redemption. Check in regularly as special limited-time offers rotate weekly.